Salesforce Advanced Administrator Exam and Program
The Salesforce Certified Advanced Administrator program is designed for individuals who have expertise as a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the advanced configuration, management, and application extending options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.
There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.
The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.
Purpose of this Exam Guide
This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Advanced Administrator exam. This guide provides information about the target audience for the certification program, the recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.
Audience Description
The Salesforce Certified Advanced Administrator exam is intended for an individual who has significant experience performing as a Salesforce Administrator, including hands-on experience applying the skills and concepts noted in the exam outline in Section 5 below. The candidate is a Salesforce Certified Administrator who has successfully completed the Administration Essentials for Experienced Admins (ADM 211) from Salesforce or an Authorized Training Center or possesses the equivalent experience and knowledge. The candidate has also invested time in studying the course materials and additional study materials provided by Salesforce.
The candidate should have a broad knowledge of the full application capabilities, the features/functions available to an end user, and the configuration and management options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications. The candidate should be capable of performing administration functions at an expert level, using the full set of Salesforce features as described in the exam outline. The candidate can leverage the advanced administration capabilities of Salesforce to solve specific business challenges and automate complex business processes. The candidate should be able to recommend configuration enhancements and best practices to optimize and extend an organization’s use of Salesforce. The candidate actively seeks out new functionality as it becomes available and can evaluate the potential benefits of new features for an organization.
The candidate should be able to:
◉ Appropriately define record and field data access based on business requirements.
◉ Create custom objects and define the appropriate relationship types.
◉ Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
◉ Understand the capabilities of forecasting.
◉ Set up and configure Service Cloud applications, including Salesforce Knowledge and entitlements.
◉ Assess, cleanse, and maintain data quality using standard Salesforce functionality.
◉ Set up and configure Salesforce CRM Content.
◉ Understand the capabilities of sandboxes and the tools available to move data between environments.
◉ Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.
◉ Use dynamic dashboards and dashboard filters to enhance dashboards.
◉ Create workflow rules, approval processes, and formula fields to automate complex business processes.
Salesforce ADM-211 Exam Summary:
| Exam Name | Salesforce Advanced Administrator |
| Exam Code | ADM-211 |
| Exam Price | Registration fee: $200 USD Retake fee: $100 USD |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Passing Score | 65% |
| Recommended Training / Books | Administer, Extend, and Automate Salesforce (ADX211) Administer, Extend, and Automate Salesforce - Extended ADX-211E) Certification Preparation for Advanced Administrator (CRT 211) |
| Sample Questions | Salesforce ADM-211 Sample Questions |
| Recommended Practice | Salesforce Certified Advanced Administrator Practice Test |
Salesforce Advanced Administrator Syllabus:
| Section | Objectives | Weights |
| Security and Access | - Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management). - Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. - Given a scenario determine the implications of user authentication. - Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.) |
20% |
| Objects and Applications | - Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator). - Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.) |
19% |
| Auditing and Monitoring | - Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). - Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments. - Explain how to review and troubleshoot security settings including pending updates that may change system access. |
10% |
| Cloud Applications | - Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes - Distinguish and understand the implications and capabilities of Forecasting and Territory Management - Explain how to create and maintain Salesforce Knowledge (article record types, data categories). - Explain how to create and maintain service entitlements and entitlement processes. - Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel). - Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform. |
11% |
| Data and Analytics Management | - Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving). - Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters). - Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect). - Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID). |
13% |
| Environment Management and Deployment | - Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged). - Describe the capabilities and best practices for using change sets to move metadata between environments. |
7% |
| Process Automation | - Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem - Given a scenario identify the appropriate tool or method for troubleshooting declarative automation. - Given a scenario, explain the capabilities and limitations of each declarative automation tool. - Understand the implications of the order of execution when using automation tools. |
20% |
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