Salesforce Certified B2B Solution Architect

Salesforce B2B Solution Architect Credential

The Salesforce B2B Solution Architect certification is intended for individuals who have knowledge, skills, and experience architecting and driving multi-cloud B2B solutions that deliver business value for the customer. Designing, planning, and delivering business value requires specific and related knowledge across select products, including but not limited to B2B Commerce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Revenue Cloud, Salesforce Field Service, Einstein Automate, Experience Cloud, Tableau CRM, and Mulesoft to accomplish four outcomes that serve as the foundation for multi-cloud experiences:

◉ Model customers through their businesses, subsidiaries and collective identities

◉ Recognize customers as a single unified customer view (i.e., identify a single customer across all records)

◉ Drive transactional data capabilities (sales, service, marketing, commerce) across a multi-cloud customer experience

◉ Maintain transactional data consistency and cardinality across a multi-cloud customer experience while maintaining a unified customer view

This credential validates that a B2B Solution Architect can provide guidance, as well as combine guidance from different enterprise architecture viewpoints to create solutions that generate strategic business value for customers, including:

◉ Business: demonstrate business leadership by guiding companies on a multi-cloud solution journey emphasizing differentiating customer experiences

◉ Delivery: drive successful outcomes by advocating for multi-cloud implementation considerations and best practices based on use-case delivery knowledge which spans the Salesforce Customer 360 Vision and Platform

◉ Technical: provide technical leadership by selecting the proper multi-cloud product features that best align with a company’s vision and business value goals

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Purpose of this Exam Guide

This exam guide is designed to help candidates evaluate their readiness to pass the Salesforce Certified B2B Solution Architect exam. This guide provides information about the target audience for the certification exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping candidates achieve a passing score. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize the likelihood of passing the exam. 

Audience Description

The Salesforce B2B Solution Architect generally has 4-5 years experience as a Solution Architect and has experience with the following topics with the above-mentioned Salesforce products:

◉ Bridging business needs and technical implementations to realize business value for the customer

◉ Overseeing and steering requirements gathering conversations

◉ Identifying the role of third-party systems within a customer’s processes and data needs

◉ Translating solution architecture technical details to a business audience

◉ Supporting the overall vision for business solution(s)

◉ Informing customers and implementation teams about best practices and considerations

◉ Driving customer experience solutions via prioritized use cases and confirmed customer success criteria

◉ Creating a common language describing multi-cloud use cases and their successful implementation

◉ Designing end-state solution architectures while providing the customer options and a phased approach to reach that end state

◉ Guiding implementation teams through multi-cloud integration best practices and testing scenarios

◉ Layering appropriate technology over the designed architecture

◉ Participating in the delivery of the architected solution in order to oversee the implementation and revise or redirect plans as needed

Salesforce B2B Solution Architect Exam Summary:

Exam Name	Salesforce B2B Solution Architect
Exam Code	B2B Solution Architect
Exam Price	Registration fee: 400 USD Retake fee: 200 USD
Duration	120 minutes
Number of Questions	60
Passing Score	58%
Recommended Training / Books	Study for the B2B Solution Architect Certification Trail B2B Solution Architect Certification Trailmix
Sample Questions	Salesforce B2B Solution Architect Sample Questions
Recommended Practice	Salesforce Certified B2B Solution Architect Practice Test

Salesforce B2B Solution Architect Syllabus:

Section	Objectives	Weights
Discovery and Customer Success	- Given a scenario in which a customer wants a B2B multi-cloud solution, document and articulate the business needs, value, and vision of the customer to support their desired business outcomes - Given the identified business needs, vision, and current customer landscape, define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap - Given that a future blueprint architecture has been agreed upon, define the incremental steps necessary to reach the recommended future end state that supports business outcomes	25%
Data Governance and Integration	- Given a complex data architecture, define the data flows across systems, the methods and techniques to connect systems and the relationship each system has to the data it contains - Given the current architecture, define the strategy to migrate data, synchronize data across systems to support a multi-cloud B2B solution. - Given existing customer personas and the defined business requirements, design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution. - Given customer expectations around data volumes, provide governance to satisfy business requirements	26%
Design	- Given information gathered during discovery, define the functional and technical solution, in line with Salesforce standards, keeping the business value and objectives in mind. - Given a set of business requirements, recommend an appropriate Salesforce multi-cloud or AppExchange solution. - Given a scenario, identify design options and their associated risks, assess their level of criticality, and recommend the solution that most accurately meets the specified functional and non-functional requirements - Given a scenario in which the design document is being shared, facilitate final acceptance from stakeholders by ensuring any concerns raised are adequately addressed - Given a defined future state B2B multi-cloud solution architecture alongside business requirements, choose the preferred method for integrating data across different clouds.	29%
Delivery	- When planning a B2B multi-cloud set of orgs and environments, define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method - When planning the steps involved in delivering a customer's business outcomes, ensure that there is a clear understanding from business requirements through to the delivered configuration - Given a scenario in which the designed solution is being implemented, provide the appropriate display of the capabilities of that solution to stakeholders (demos) that demonstrate continued alignment with the desired business outcomes and priorities	12%
Operationalize the Solution	- Given that a solution has been implemented, ensure that stakeholders are appropriately enabled to manage the solution moving forward (e.g., updating documentation, center of excellence, training) - Given a scenario in which a B2B multi-cloud solution has been implemented, determine how to further improve the solution to ensure business benefits are continuously realized - Determine how to facilitate adoption in order for the business to benefit from a B2B multi-cloud solution	8%