Salesforce Education Cloud Consultant Credential
The Salesforce Certified Education Cloud Consultant program is designed for consultants with experience implementing Salesforce Education Cloud solutions. The Salesforce Certified Education Cloud Consultant is able to successfully design and implement Education Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
Purpose of this Exam Guide
This exam guide is designed to help you evaluate your readiness to successfully complete the Education Cloud Consultant exam. This guide provides information about the target audience for the certification program, the recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.
Audience Description
A Salesforce Education Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce Education Cloud. The candidate has experience designing solutions that optimize Education Cloud functionality and can lead the implementation of these solutions within the education industry. The candidate has experience consulting within the education industry and has expertise in Salesforce applications, including the knowledge needed to implement multiple applications in common customer scenarios.
The successful candidate has experience with common consulting practices such as solution design, problem solving, troubleshooting common technical and design challenges, facilitation skills, requirements gathering, application of best practices, ability to manage project timelines and deliverables, and implementation methodologies.
Salesforce Certified Education Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants, with a specialty in Education Cloud. The Salesforce Certified Education Cloud Consultant has the following experience:
◉ 2+ years of Salesforce Platform experience
◉ 1+ years of Salesforce implementation experience in the education industry
◉ Implemented and supported at least one project involving Education Cloud
◉ Partner or consultant experience is recommended
In addition, the Salesforce Education Cloud Consultant has the following skills:
◉ Experience managing implementation projects within the education industry
◉ Strong analytical and problem-solving skills
◉ Solid understanding of internet technologies and cloud computing
◉ Solid understanding of data management and database concepts
◉ Fundamental understanding of common integrations
◉ Familiarity with governance and change management concepts
◉ Familiarity with students lifecycles and institution operations
◉ Familiarity with the software development lifecycle
◉ Understanding of Salesforce environment strategy and how to build incrementally
◉ Familiarity with Education Cloud product line
The Salesforce Education Cloud Consultant also has demonstrated the following abilities:
◉ Install, configure, and customize Salesforce Education Cloud solutions.
◉ Ability to evaluate and recommend appropriate Salesforce products as part of solution design (e.g. Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Tableau CRM, and Experience Cloud).
◉ Ensure seamless operational continuity between core products and Education Cloud.
◉ Understand considerations, product compatibility, and the application of best practices..
◉ Discuss integration implications and migrate data into an Education Cloud instance.
◉ Ability to evaluate third party Salesforce applications for use in an Education Cloud implementation.
◉ Understand Salesforce license types.
◉ Understand Community open-source solutions and code repositories.
A candidate for this exam will likely need assistance with:
◉ Architecting an integration solution
◉ Implementing Marketing Cloud and Pardot
◉ Implementing Experience Cloud
◉ Implementing Einstein and Tableau
◉ Performing advanced data management tasks
◉ Advanced understanding of large data volume considerations and solutions
A candidate for this exam is not expected to know or do the following:
◉ Custom code (Apex) development
◉ Training curriculum development and delivery
◉ Consultant-level certification of Marketing Cloud, Einstein, Tableau, Pardot, Experience Cloud, and Nonprofit Cloud
Typical job roles of a Salesforce Certified Education Cloud Consultant candidate may include:
◉ Business Analyst
◉ Consultant
◉ Application/Solution Architect
◉ Developer
◉ Project Manager
◉ System Analyst
◉ Technical Architect
Salesforce Education Cloud Consultant Exam Summary:
| Exam Name | Salesforce Education Cloud Consultant |
| Exam Code | Education Cloud Consultant |
| Exam Price | Registration fee: USD 200 Retake fee: USD 100 |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Passing Score | 67% |
| Recommended Training / Books | Education Cloud Consultants Education Cloud Consultant Academy |
| Sample Questions | Salesforce Education Cloud Consultant Sample Questions |
| Recommended Practice | Salesforce Certified Education Cloud Consultant Practice Test |
Salesforce Education Cloud Consultant Syllabus:
| Section | Objectives | Weights |
Domain Expertise |
- Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations). - Explain the Education Cloud solution for K-12 customers. |
18% |
| Education Cloud Configuration | - Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features. - Install and configure Education Cloud. |
22% |
| Implementation Strategies and Best Practices | - Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize). - Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success. |
18% |
| Solution Design | - Evaluate the similarities, differences, and relationships between Education Cloud account model considerations and standard Salesforce Account-Contact data models. - Design an appropriate and scalable solution for education customers. - Locate community and open-source solutions and resources. - Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications. |
19% |
| Integration and Data Management | - Evaluate integration considerations for connecting systems in an Education Cloud implementation. - Explain data management considerations (data usage, forecasting, large data volumes, migrations in Education Cloud). |
16% |
| Analytics | - Distinguish between reporting solutions in Education Cloud. - Demonstrate when a data analytics solution is appropriate. |
7% |
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