Strategy Designer Credential
The Salesforce Certified Strategy Designer certification exam is for individuals who want to demonstrate their knowledge, skills, and experience in the following areas:
- Guiding discovery, research, and design efforts to create a common vision and direction for a product;
- Facilitating the creation of customer journeys from inception to completion;
- Aligning business needs with the end-user experience of a Salesforce product or service;
- Advocating for design quality and vision alignment within a solution recommendation Identifying and framing problems (e.g. from business problems to user/human problems);
- Applying design thinking methodology;
- Leading prioritization and focus of design efforts and implementation;
- Leveraging other roles, and knowing when to consult with experts in adjacent skills such as visual identity, business, and technology;
- Aligning stakeholders around a vision; presenting ideas simply, bringing creative problem-solving to resolve objections, and persuading critics.
Purpose of this Exam Guide
This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Strategy Designer exam. This guide provides information about the target audience for the certification exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.
Audience Description
Salesforce Certified Strategy Designer candidates create value by aligning an organization around and directing the design of systems-level solutions toward desired business and user outcomes. Candidates should be able to focus on what is important, not urgent, and deliver results through a combination of tangible and intangible/relational work.
Salesforce Certified Strategy Designer skills span business, innovation, design, and delivery. Additionally, they can lead, make, and advocate across innovation and product life cycles. Their skills and experience enable them to bridge multiple disciplines required for successful strategic, design, and delivery work. A Salesforce Certified Strategy Designer can leverage a team's capabilities, fill in gaps, and know when to call in an expert. The Salesforce Certified Strategy Designer has a detailed understanding of business and user goals and the ability to connect people across organizations with empathy.
Candidates for this exam should have at least 3 years of hands-on experience as a strategy designer or similar role, with at least 1-2 years of experience in the Salesforce platform. A Salesforce Certified Strategy Designer possesses advanced facilitation and consultative skills and should have at least 2 years of experience leading complex projects.
Salesforce Strategy Designer Exam Summary:
| Exam Name | Salesforce Certified Strategy Designer |
| Exam Code | Strategy Designer |
| Exam Price | Registration fee: USD 200 Retake fee: USD 100 |
| Duration | 105 minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Recommended Training / Books | Prepare for Your Strategy Designer Credential Salesforce Strategy Designer Certification Prep |
| Sample Questions | Salesforce Strategy Designer Sample Questions |
| Recommended Practice | Salesforce Certified Strategy Designer Practice Test |
Salesforce Strategy Designer Syllabus:
| Section | Objectives | Weights |
| Value Design | - Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project. - Based on the challenge statement created, identify the metrics and signals that will define success. - Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement. - Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy. - Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications. - Given a customer scenario, advocate for ethics and values on behalf of both users and the organization. |
32% |
| Tools and Artifacts |
- Given a business need, connect user needs to high-level Salesforce capabilities. ◉ Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders. |
23% |
| Intangible Deliverables | - Given a scenario, craft a strategy to create alignment. - Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement. - Given an audience description, identify the best presentation techniques for communicating a vision. - Given a scenario, utilize the tools for productive cross-discipline collaboration. |
26% |
| Leveraging Adjacent Roles/Skills | - Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration. - Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution. - Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration. - Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision. |
19% |
No comments:
Post a Comment